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customer service
We guarantee that the goods are brand new, manufactured using advanced technology and high-quality materials, and fully comply with the quality, specifications, and performance requirements specified in the contract. At the same time, relevant quality certificates, certificates of origin, and inspection reports for equipment and materials can also be submitted to the buyer. While providing mature technology products, we will also provide high-quality technical services. We will fully leverage our own advantages to better serve our customers.
Live Chat1、Urgent Requests: Stock Items Delivered Within 48 Hours
2、100% X-Ray Inspection Before Leaving the Factory,All products undergo rigorous X-ray testing to eliminate hidden defects such as delamination or voids.
3、SGS-certified material composition with formaldehyde emissions ≤0.03mg/m³, which is 1/10 of the national standard.;
4、48-Hour Rapid Sample Service with Color Deviation Controlled at ΔE ≤ 1.5;
5、Dedicated Adhesive with Peel Strength ≥ 2.0N/mm (1.5× National Standard);
6、Supports Infrared Thermal Imaging Inspection for Quick Detection of Installation Defects;
7、Utilizes German Wenkona Pressing Technology with Surface Peel Strength ≥ 0.8MPa..
1、Emergency Orders Shipped via Air, Delivered Globally Within 72 Hours;
2、Free 3D Construction Simulation Animation (VR Version) Provided;
3、Provides the “Wall Panel Application Technology White Paper” Featuring 200+ Case Studies;
4、Supports Custom Non-Standard Sizes (Minimum Order: 50㎡);
5、Provides Precise Color Matching Service Using Pantone Color Guides;
Free Wall Panel Application Solutions for Different Climates (e.g., Moisture-Resistant for Southern Regions / Crack-Resistant for Northern Regions).
Third-Party Inspection Reports Provided with Every Shipment (Including Moisture Content, Formaldehyde, etc.).
At least one on-site follow-up visit and two telephone follow-up visits per month.
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Provide feedback to users on product quality.
Provide feedback to users on rationalization suggestions.